Shipping policy
Shipping and Delivery Method
Your Dear Maiah order is handled with attention from our studio to your doorstep. Each item is carefully prepared in our custom packaging and sent via trusted delivery partners to ensure it arrives safely and on time.
Should you need assistance, our customer service representatives are available through direct message on our official social media accounts.
Packaging
Every purchase is presented in our elegant branded packaging, perfect for gifting or personal keepsake.
Philippines Delivery
All local orders are delivered through J&T Express.
Order Processing Times:
- Facebook & Instagram: Payments are verified within 1-2 business days, after which your order is prepared and handed off to the courier.
- Shopee & TikTok Shop: Items are dispatched the following business day after your payment is confirmed.
Estimated Delivery Windows:
📍 Metro Manila: 1-3 business days
📍 Outside Metro Manila: 3-5 business days
International Shipping
We deliver globally using DHL Express or FedEx services.
Shipping Costs:
- Shipping rates vary based on package weight, dimensions, and destination
- For accurate pricing, please contact us for a customized quote
- Free standard shipping may be offered on orders exceeding a certain threshold (contact us for details)
Import Fees:
Any customs duties, taxes, or brokerage fees required by the destination country are the responsibility of the recipient and are payable upon arrival of the package.
Delivery Estimates (after dispatch):
- USA & Canada: 1-3 business days (Express Priority) / 3-5 business days (Economy)
- UK & Europe: 1-3 business days (Express Priority) / 5-7 business days (Economy)
- Australia & New Zealand: 2-4 business days (Express Priority) / 5-7 business days (Economy)
- Asia & Middle East: 1-3 business days (Express Priority) / 3-5 business days (Economy)
Please note that while uncommon, customs processing delays can happen and are beyond our management.